As I wrote about in an earlier post, we previously attempted to claim compensation from Turkish Airlines for the delay in our return travel from Zagreb, without success. We ended up filing a complaint with the Croatian authorities, asking them to review the case and issue a ruling about whether we were entitled to compensation for the delay. At the time, we weren't terribly optimistic that anything would come of that effort.
But then, on 04 February, we finally got an email from the Croatian authorities informing us that as a result of our filing, Turkish Airlines had agreed that they owed us each €600 compensation for the delay. I also received an email from Turkish Airlines reaching out to us to make arrangements to pay us the compensation. Unfortunately, because we were skiing in Colorado at the time, we were not able to immediately provide them with all the documentation they requested, but as soon as we got home, we did so. Almost immediately we were notified that our paperwork was in order and that the case was being forwarded to their accounting department to prepare checks for mailing to us.
Those checks (for $710 each) arrived in the mail today and we immediately deposited them. It is a huge relief to ultimately be vindicated in our efforts to collect the compensation provided by the EU Regulations. This is the second time we've collected this compensation for flight delays in the EU. The first time was easier, probably because the airline involved then was Aer Lingus, which is based in the EU and is better prepared to address EU Regulations. However, the Regulations apply to *all* flights originating in the EU, regardless of where the airline is based. The lesson here is to understand your rights as an air passenger in the EU and have patience and persistence is pursuing the compensation you are owed.
But then, on 04 February, we finally got an email from the Croatian authorities informing us that as a result of our filing, Turkish Airlines had agreed that they owed us each €600 compensation for the delay. I also received an email from Turkish Airlines reaching out to us to make arrangements to pay us the compensation. Unfortunately, because we were skiing in Colorado at the time, we were not able to immediately provide them with all the documentation they requested, but as soon as we got home, we did so. Almost immediately we were notified that our paperwork was in order and that the case was being forwarded to their accounting department to prepare checks for mailing to us.
Those checks (for $710 each) arrived in the mail today and we immediately deposited them. It is a huge relief to ultimately be vindicated in our efforts to collect the compensation provided by the EU Regulations. This is the second time we've collected this compensation for flight delays in the EU. The first time was easier, probably because the airline involved then was Aer Lingus, which is based in the EU and is better prepared to address EU Regulations. However, the Regulations apply to *all* flights originating in the EU, regardless of where the airline is based. The lesson here is to understand your rights as an air passenger in the EU and have patience and persistence is pursuing the compensation you are owed.